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Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Opened or used items that cannot be resold due to health and safety regulations are exempted from being returned.

Additional non-returnable items:

• Used/soiled gowns and dust coats
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Shipping or handling errors: If the wrong item or quantity is delivered due to an error on the part of the supplier or shipping company, a partial refund may be offered to compensate for the inconvenience caused.
• Damaged or defective items: If the delivered items are damaged during transit or are found to be defective upon receipt, a partial refund may be considered based on the extent of the damage or defect.
• Missing components or accessories: If the supplied equipment or supplies are missing certain components or essential accessories that were supposed to be included, a partial refund can be provided to cover the cost of the missing items.
• Quality issues: In cases where the quality of the delivered items does not meet the specified standards or falls short of expectations, a partial refund may be offered as a fair resolution.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment, within a 14 amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your original method of payment used during purchase .

Then contact your account helpline, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@modernquipmedicalsupplies.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {sales@modernquipmedicalsupplies.com} and send your item to us: Ribeiro House 3rd floor RM 304 Luthuli Avenue.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should sent your product to us : Ribeiro House 3rd floor RM 304 Luthuli Avenue.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at sales@modernquipmedicalsupplies.com for questions related to refunds and returns.